nForce2 6-way Motherboard Roundup - December 2002

RETURN MERCHANDISE AUTHORIZATION ("RMA") PROCEDURES:
1. RETURN: To obtain an RMA number, please observe these guidelines and requirements:
o Contact technical support for problem confirmation and to obtain proper RMA forms.
o Invoice copy with shipping date required.
o Product model and serial number required.
o RMA numbers are only good for fifteen (15) working days.
o RMA requests should be received via facsimile or online.

2. SHIPPING: The RMA number must be prominently displayed ON THE SHIPPING LABEL. Products should be returned to EPoX freight pre-paid in the original boxes with packing materials or properly packed. Returned products must not include manuals, cables and/or any accessory except for motherboard and the completed RMA form (available upon request from EPoX). Shipments not meeting ALL the above conditions are subject to refusal and/or the imposition of handling charges by EPoX. EPoX will return repaired or replacement items to the purchaser at customer's cost, provided the products were originally purchased from EPoX, products still under warranty and products are confirmed to be defective.
o Include $14 payment to cover return shipping & handling.
o Include $25 payment if no invoice is available.

3. REPAIR SCHEDULE: Repairs to products are made within fifteen (15) working days from date of receipt. However, EPoX reserves the right to repair products exceeding the 15 day schedule due to unforeseeable events (e.g. unavailability of parts and/or products).

4. SERVICE CHARGES:
o Hourly labor rate for non-warranty items - $60.00 (minimum 15 minutes);
o Accessory charge - 3 piece cable sets $10.00, single cable $5.00, box & manual $1.00; CD $1.00.
o Missing invoice - $25.00
o Shipping & handling charge - $14.00 (waived if FedEx or UPS shipping account info provided).

5. RMA STATUS: Once you are issued your RMA # you can check its status anytime. Please click on RMA Status Check.